Refund policy

 

RETURNS & EXCHANGES

If for any reason you are not happy with your instore purchase you may return or exchange it within 3 days of receipt*.  Refunds will be issued to your original method of payment, or as credit. All cash transactions are final.  All sales are final when using installment payment options. Items must be returned in unworn, unwashed and unaltered condition with all original tags attached. Shoes must be returned with the original undamaged shoe box.

If for any reason you are not happy with your online purchase, you may return within 7 days of confirmed delivery.* Refunds will be issued to your original method of payment, or as credit. Please note that original shipping charges are non-refundable. Items must be returned in unworn, unwashed and unaltered condition with all original tags attached. Shoes must be returned with the original undamaged shoe box.

  • No refunds or exchanges on the following items: sale items, orders placed using a discount code, limited products (pop up event, quickstrike, special releases, collaborations or product marked limited on the product page). In these cases, all sales are final.  
  • No price adjustments post transaction.

 

Domestic Returns

In order to initiate a return within the United States, please follow the steps below for a seamless returns process:

  • Email online@somewhereofficial.com from your orders same email address with the subject containing your order number, reason for return, and the items you are returning.
  • Package your return in a safe box or shipping bag as to not damage on return shipping.
  • Drop off your package at the nearest location of your preferred carrier. Please make note of your tracking number so that you are able to track it on its way back to us.
  • You will receive an email once your return has been processed. Please allow 14 business days from the time your package arrives back to us for a refund to be issued.

If you need additional help please contact our Customer Service Department at online@somewhereofficial.com.

International Returns

International orders may be returned using the method of your choice.  We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

SOMEWHERE
Returns Department
5106 Frolich LN
Hyattsville MD 20781
United States
USA