SHIPPING RATES & TRANSIT TIMES

Domestic (USA)

*Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail or UPS Ground. Please note transit times above are provided by USPS/UPS and are not necessarily guaranteed.

Canada

*You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Please note transit times above are provided by DHL, USPS or UPS and are not necessarily guaranteed. Nike & Jordan Product are not available for international shipment.

International (Outside the USA)

*You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Please note transit times above are provided by DHL, USPS or UPS and are not necessarily guaranteed. Nike & Jordan Product are not available for international shipment.

SHIPPING & HANDLING

Orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped out in 1-2 days. All orders currently ship from the Washington, D.C. area (some specialty items excluded).

RETURNS & EXCHANGES

If for any reason you are not happy with your purchase, you may return within 1 week (7 days) of receipt. Refunds will be issued to your original method of payment, or as credit. Please note that original shipping charges are non-refundable. Items must be returned in unworn, unwashed and unaltered condition with all original tags attached. Shoes must be returned with the original undamaged shoe box.

* No refunds or exchanges on the following items: sale items, orders placed using a discount code, limited products (quickstrike, special releases, collaborations or product marked limited on the product page). In these cases, all sales are final.  

Domestic Returns

In order to initiate a return within the United States, please follow the steps below for a seamless returns process:

• Email online@somewhereofficial.com from your orders same email address with the subject containing your order number, reason for return, and the items you are returning.
• Package your return in a safe box or shipping bag as to not damage on return shipping.
• Drop off your package at the nearest location of your preferred carrier. Please make note of your tracking number so that you are able to track it on its way back to us.
• You will receive an email once your return has been processed. Please allow 7 business days from the time your package arrives back to us for a refund to be issued.

If you need additional help please contact our Customer Service Department at online@somewhereofficial.com.

International Returns

International orders may be returned using the method of your choice.  We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

SOMEWHERE
Returns Department
5106 Frolich Lane
Hyattsville, MD 20781
USA

PAYMENTS

SOMEWHERE accepts the following forms of payment:

Visa, Mastercard, American Express, Diners Club, Discover, PayPal Express, Apple Pay.

ORDER TRACKING

You will receive an order confirmation email and a shipping confirmation email that includes your tracking number once your order is processed.  You can always check the status of your order by clicking on Log In in the navigation bar and signing in.

GIFT CARDS

SOMEWHERE Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found on our site. Online Gift Cards are only redeemable online and cannot be used for purchases at our store.

To use your SOMEWHERE Online Gift Card you must be logged in to your account. Enter your code into the "Gift Card" section at checkout. Once you enter your code the Gift Card amount will be applied to your order.

DISCOUNT CODES

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount will be applied before shipping, handling, and tax charges. Some exclusions may apply.

MORE HELP

If nothing above has satisfied your question, please feel free to email us with any order questions. Our online store customer service staff is separate from our in store staff, so please email us for online order help.

Customer Service Response Hours:
Monday - Friday 12pm–6pm EST

Email: online@somewhereofficial.com